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REQUIRED DOCUMENTS FOR ASSISTANCE APPLICATION

For Rental or Mortgage Assistance

1. PROOF OF CRISIS: You must provide documented evidence explaining the urgent need for assistance. For instance, if the crisis involves illness leading to income loss, include previous income records and medical documentation, such as a doctor’s note. Note: Higher-than-normal bills do not constitute a crisis.
2. PROOF OF INCOME: Provide income documentation for every individual over 18 in the household, spanning the last three months.
3. CURRENT LEASE: Submit a current 12-month lease signed by both landlord and lessee (no electronic signatures accepted). Provide a current tax bill or mortgage statement if you own your property.
4. 3-DAY NOTICE: Include a 3-day notice for the current month. Assistance is limited to the current month only.
5. PHOTO ID: Furnish a photo ID with a Volusia County address for all individuals over 18 in the household.
6. SOCIAL SECURITY CARDS: Provide Social Security cards for all household members.
7. BIRTH CERTIFICATES: Submit birth certificates for individuals UNDER 18 in the household.
8. PLAN FOR FOLLOWING MONTH: Outline a plan for maintaining expenses for the following month. For example, if you’ve lost employment, provide a new hire letter detailing the pay rate, expected hours, start date, and pay frequency on company letterhead.
9. PROOF OF ASSISTANCE: If you’ve received assistance from other agencies, provide proof.
10. COMPLETED INTAKE FORMS: Fill out intake forms available in our offices.

For Utility Assistance

1. REFER TO ALL ABOVE REQUIREMENTS. Note: A 3-day notice is not required to apply for utility assistance.
2. UTILITY BILLS: Include two months of utility bills for the current and previous months.

Please make sure all documents are printed and ready for review and brought in person to our Center for Neighbors during operating hours. We do not accept applications by email. Only complete documentation can be processed. After you complete your documentation, your file will be reviewed. The availability of assistance changes based on the availability of funding.

Hours

Monday – Thursday 9 am – 4 pm (closed 12 pm – 1 pm for lunch) Friday: 9 am – 12 pm

Contact Information: 386-734-8120 EXT 106 or 103 Volusia County Human Services can be reached at: West Volusia 386-254-4675 | Orange City 386-775-5204 Daytona Beach 386-736-5956 | New Smyrna Beach 386-423-3309